HPE Adaptive Management Services (AMS)

HPE Adaptive Management Services (AMS) provides a collaborative operational model that enables organizations to retain full ownership of IT strategy while delegating day-to-day infrastructure and application operations to HPE specialists under defined governance and controls.

HPE AMS leverages the people, tools, and standardized processes of HPE’s global Operations Centers to deliver continuous monitoring, management, and operational support across infrastructure and application environments. This model enables internal IT teams to shift focus from routine operational activities to strategic and value-driven initiatives, while reducing operational complexity.

Services are customized across the entire IT stack, supporting routine operations, performance optimization, and availability management of mission-critical workloads. HPE AMS incorporates structured recommendations for continuous improvement, capacity planning, and operational efficiency.

HPE AMS offers a modular catalog of services, allowing organizations to selectively augment IT capabilities. Customers may choose to operate the full data center, specific environments (such as SAP HANA), or individual infrastructure layers (for example, storage or compute operations). The scope, service levels, and engagement model are defined to align with enterprise operational and compliance requirements.

HPE Adaptive Management Services (AMS) enhances your IT operations while keeping you firmly in control. Built on HPE’s proven best practices for managing on-premises environments, HPE AMS delivers 24×7 monitoring, operations, and administration services to ensure consistent performance and availability.

Once your IT environment is securely connected, HPE experts proactively monitor, manage, and execute delegated operational tasks. This enables early diagnosis, root-cause analysis, and continuous optimization—helping you maximize the value and efficiency of your IT resources.

HPE AMS is supported by global operations centers operating 24×7, following industry-recognized standards, tools, and methodologies such as ITIL® and internationally certified frameworks for:

• Quality Management – ISO 9001:2015

• Information Security – ISO 27001:2017

• Business Continuity – ISO 22301:2012

As organizations rapidly adopt technologies such as cloud, big data, and mobility, IT environments become increasingly complex. HPE AMS augments your internal IT capabilities with specialized expertise and operational resources—enabling faster issue resolution and improved alignment with business requirements.

As an extension of HPE Datacenter Care, HPE AMS leverages a dedicated account team to strengthen collaboration across multiple levels of your IT organization, ensuring governance, transparency, and consistent service delivery.